Recent Updates
April 10th, 2020
Certified Oil continues to follow CDC-recommended guidelines to help stop the spread of COVID-19. In light of recent updates to those guidelines, we are in the process of sourcing masks as quickly as possible for our Team Members. In the meantime, we recommend our Team Members wear their personal masks during their shift.
In an effort to further protect our Team Members, we are in the process of installing Plexiglas barriers to the checkout areas in all of our stores. We have also added notices throughout our stores asking our guests to maintain a distance of 6 feet between each other and our Team Members, and we’re encouraging our guests to use a form of electronic payment over cash whenever possible. Stores are also being stocked only during slow hours or when the store is closed.
Additionally,
we have put protocols in place to increase our already strict cleaning,
sanitation and hygiene standards. All high use touchpoints, such as door
knobs, coffee handles, and dispensing equipment are being continuously cleaned
and sanitized. As recommended by the CDC, our team members are washing their
hands on a more frequent basis.
March 17th, 2020
To our valued guests
EG Group is committed to supporting local authorities and
governments, in every country the group operates in, to limit the spread of the
novel coronavirus (COVID-19). The health and safety of our team members and guests
remains our top priority.
As impacts of COVID-19 continue to be felt across the United States, I want to share personally what we’re doing to serve and meet your needs in the safest possible in-store environment across all our banners.
We are closely following state, federal, and CDC guidelines, and here are some of the proactive steps we’ve taken to keep you safe:
Enhancing
standards and procedures for cleaning protocols. We have put
protocols in place to increase our already strict cleaning, sanitation and
hygiene standards. In addition to our existing cleaning and sanitation practices,
all high use touchpoints, such as door knobs, coffee handles, and dispensing
equipment are being continuously cleaned and sanitized. As recommended by the
CDC, our team members are washing their hands on a more frequent basis.
To promote social distancing, we have blocked all in-store seating
areas and temporarily suspended consumption of food on-site.
Temporarily
discontinuing reusable cups. In an effort to decrease the spread
of germs, we are temporarily asking our guests to refrain from bringing in
reusable cups for hot and cold beverages.
Encouraging
individuals who are sick or who have any symptoms of the COVID-19 to stay home. Like
many businesses, we have provided our employees with information about the
symptoms of COVID-19 and have asked anyone who is sick to stay home. We also encourage
our guests to consider only shopping with us if they are not feeling sick.
If you have any further questions or concerns, we encourage
you to reach out to our guest service team at 1 (800) 225-9702. Please do bear
with us through this testing period; call volumes and guest queries may be
high.
The EG family are doing everything we can to maintain your
trust and provide you with a safe environment while continuing to provide all
of the essential services, such as fuel and grocery products, that we can. We
are committed to remaining open to serve you for as long as it is safe do so.
We will continue to provide timely updates regarding our
services in the coming weeks. For more information and for steps you can take
to mitigate the spread of COVID-19, please visit: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Thank you for your continued support.
George Fournier
President, EG America